Return Policy

Return & Exchange Policy

At Zeenat Styles, we want our customers to shop with absolute confidence. Our policy is designed to be transparent, fair, and easy to understand. Please review the following terms for a smooth shopping experience.

1. 3-Day Easy Return & Exchange

We value your satisfaction. If you are not happy with your purchase, you can request a return or exchange within 3 days of receiving your parcel.

Condition: The item must be unused, undamaged, and in its original packaging.
Requirement: Proof of purchase (Order ID or Invoice) is mandatory.

2. Non-Returnable Items

To maintain hygiene and quality standards, the following are not eligible for return:

Items used, altered, or damaged after delivery.
Sale & Clearance: Products bought during flash sales or discounts.
Customized or special-order handbags.
Items missing original tags or packaging.

3. How to Start a Return

Contact Us: Reach out within 3 days via WhatsApp at 03215071534.
Submit Proof: Provide your Order ID and clear photos/videos of the product.
Approval: Once our team approves, you can send the item back via any reliable courier.

4. Shipping Charges

Our Mistake: If the product is defective or wrong, Zeenat Styles will bear the return shipping costs.
Change of Mind: If you wish to exchange for personal reasons, the customer will be responsible for the return shipping fees.

5. Refund Policy & Timelines

Eligibility: Refunds are issued only for faulty, damaged, or "not as described" items.
Timeline: Once we receive the product, your refund will be processed within 7–10 business days.
Methods: Refund amounts are sent via Bank Transfer, EasyPaisa, or JazzCash.
Note: Original delivery charges are non-refundable.

6. Damaged or Wrong Products

In case of a defect or wrong delivery, please notify us within 24 hours. Provide a video of unboxing as proof, and we will replace the product at zero additional cost.